1. Agreement and scope
These Terms of Service (the “Terms”) form a legally binding agreement between the person or organization accepting them (“Vendor,” “you,” or “your”) and the operator of the KasaFlow platform (“KasaFlow,” “we,” “us,” or “our”). These Terms apply to our websites, account and workspace features, WhatsApp Business integrations, AI-assisted conversations, catalogue and order tools, subscriptions, support, and related services (collectively, the “Services”).
If you use the Services for a company or other organization, you represent that you have authority to bind it. In that case, “you” includes that organization. If you do not agree to these Terms, you must not access or use the Services.
Our Privacy Policy, the plan and pricing information displayed when you subscribe, and any written service-specific terms we expressly incorporate are part of this agreement. If service-specific terms conflict with these Terms, the service-specific terms control only for the relevant service.
Definitions
2. Eligibility and authority
You must be at least 18 years old, or the age of legal majority where you live, and legally capable of entering a binding agreement. The Services are intended for legitimate business use. You must provide complete, current, and accurate registration, business, billing, and verification information and keep it updated.
You may not create an account for a person or business without permission, impersonate another person, conceal your identity to evade enforcement, or create duplicate accounts to abuse a trial, promotion, or platform limit.
3. Accounts, Authorized Users, and security
You are responsible for all activity in your account and workspace, including activity by Authorized Users. You must assign access only to people who need it, maintain accurate roles and permissions, and promptly remove access when it is no longer authorized.
You and your Authorized Users must protect passwords, verification codes, recovery methods, devices, and connection credentials; use reasonable security measures; and notify us promptly at support@kasaflow.com if you suspect unauthorized access, credential loss, or a security incident. You may not share individual login credentials or allow anyone to bypass authentication or access controls.
4. The Services and our licence to you
Subject to these Terms and payment of applicable fees, KasaFlow grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your active trial or subscription for your internal business operations.
The Services may allow you to configure an AI assistant, connect authorized WhatsApp Business assets, manage products and orders, review conversations and activity, invite staff, and use other features made available for your plan. Features, capacity, availability, and integrations vary by plan and may change as the Services develop.
You must not copy, resell, lease, sublicense, or commercially exploit the Services except through your permitted customer-facing use; reverse engineer or attempt to extract source code or models except where law prohibits that restriction; bypass technical or plan limits; scrape or probe the Services; or use KasaFlow branding without written permission.
5. Third-Party Services, Meta, and WhatsApp
Your use of a connected Third-Party Service is also governed by that provider's terms, policies, permissions, fees, and technical requirements. For WhatsApp Business, you are responsible for maintaining an eligible account, obtaining required customer opt-ins, using approved templates where required, honouring opt-outs, and complying with applicable Meta and WhatsApp business, commerce, and messaging policies.
By enabling an integration, you instruct and authorize KasaFlow to exchange the information and credentials reasonably required to provide it. Third-Party Services may change, restrict, suspend, or discontinue functionality without our control. KasaFlow is not responsible for a third party's systems, decisions, content, security, or outages, although we will use reasonable efforts to manage integrations within our control.
6. Your business and Customer responsibilities
You, not KasaFlow, are the seller or service provider in transactions with your Customers. You are solely responsible for your products and services, catalogue accuracy, pricing, stock, taxes, invoices, claims, licences, marketing statements, delivery, fulfilment, cancellations, returns, refunds, warranties, customer support, and compliance with consumer-protection and other laws applicable to your business.
You must provide Customers with accurate information and legally required notices, obtain all permissions and lawful bases required to collect and use their data, maintain a valid privacy notice, and respond to Customer rights and complaints. You must not represent that KasaFlow endorses, certifies, guarantees, or is the merchant for your offering.
You are responsible for reviewing workspace settings, keeping product and business information current, monitoring important conversations and orders, and providing a practical route to human assistance. Any commitment, price, order, refund, or representation sent from your connected account is treated as your business communication.
7. AI Output and automated communication
AI Output is probabilistic and may be inaccurate, incomplete, inappropriate, outdated, or similar to content generated for others. It is a tool to assist your business and is not a substitute for human judgement. You must evaluate whether AI Output is suitable for its intended use, verify material facts and calculations, test your configuration, monitor performance, and correct errors promptly.
You must not rely on AI Output as legal, medical, financial, safety-critical, or other regulated professional advice; use it to make decisions producing legal or similarly significant effects about a person without appropriate safeguards and human review; or configure it to discriminate, deceive, manipulate, or infer sensitive traits unlawfully.
You acknowledge that Customer messages and relevant Vendor Content may be processed by contracted AI infrastructure to generate responses and operate the Services, subject to our Privacy Policy. KasaFlow does not guarantee that AI Output will be error-free, unique, or suitable for every use.
8. Acceptable use
You may use the Services only for lawful, authorized business purposes. You and your Authorized Users must not use the Services to:
- send spam, unsolicited messages, unlawful marketing, or communications that disregard consent or opt-out requirements;
- deceive, impersonate, defraud, harass, threaten, exploit, or cause harm to any person;
- sell, promote, facilitate, or coordinate illegal, dangerous, counterfeit, infringing, or prohibited goods, services, or conduct;
- upload malware, interfere with service operation, test vulnerabilities without written authorization, or gain unauthorized access to accounts, data, networks, or systems;
- collect or disclose passwords, verification codes, payment PINs, full card credentials, government identifiers, health records, biometric data, or other highly sensitive information unless expressly supported and lawfully authorized;
- violate privacy, intellectual-property, publicity, consumer, competition, export, sanctions, telecommunications, or other applicable laws or third-party rights;
- circumvent usage, security, payment, or access limits; conceal usage; or use automated means to overload or abuse the Services; or
- help another person perform any prohibited activity.
We may investigate suspected misuse and reasonably cooperate with lawful requests from regulators, courts, law enforcement, affected providers, or rights holders. Reporting suspected abuse does not require KasaFlow to disclose confidential enforcement or security information.
9. Free trial
Eligible new Vendors may receive a seven-day free trial with the features and limits displayed during registration or plan selection. No subscription fee is charged during the trial. Billing begins after the trial only when payment is confirmed. We may limit or withdraw trial access where reasonably necessary to prevent fraud, duplicate trials, or abuse.
Unless you select and pay for a plan, access to paid features may end when the trial expires. Trial features and capacity may differ from paid plans. Any promotional or trial terms shown when you enrol also apply.
10. Plans, limits, and AI Tokens
Your subscription includes the features, billing period, AI Token allowance, and limits displayed for the selected plan, which may include limits on WhatsApp numbers, team members, products, orders, or other resources. Usage above an included limit may require an upgrade, an additional purchase, or waiting until the applicable allowance resets.
AI Tokens are service-usage units, not money, stored value, cryptocurrency, or property. They cannot be redeemed for cash or transferred between unrelated accounts. Token consumption can vary with message complexity and the AI operations performed. The treatment of unused Tokens and any reset or expiry rules will be disclosed with the relevant plan or purchase.
You may request an upgrade or downgrade through available account controls. The effective date, adjusted limits, and any amount due will be presented or communicated before the change is completed. A downgrade may restrict access to features or capacity above the new plan's limits.
11. Fees, taxes, and payment
Fees, billing frequency, currency, plan features, and applicable charges are shown before purchase or payment confirmation. You authorize KasaFlow and its payment providers to process the payment method and transaction information you submit. You must provide accurate billing information and pay all amounts when due.
Unless expressly stated otherwise, displayed fees exclude taxes, duties, levies, telecommunications fees, and third-party charges for which you are legally responsible. Payment providers, mobile-money operators, Meta, WhatsApp, or other third parties may impose their own fees.
If payment is overdue, reversed, disputed without a valid basis, or cannot be verified, we may limit or suspend paid features after reasonable notice where practicable. You must report billing errors promptly so they can be investigated.
12. Cancellation and refunds
You may stop using the Services or cancel a subscription through available account controls or by contacting support. Cancellation prevents future service periods from being activated or charged where applicable, but does not automatically reverse a completed charge or remove amounts already due.
Refund eligibility is determined by the terms displayed at purchase, the circumstances of the payment, service delivery, and applicable law. Nothing in these Terms limits a mandatory refund or cancellation right that cannot legally be excluded. Contact support@kasaflow.com with the account and transaction reference for review.
13. Vendor Content and permissions
You retain your ownership rights in Vendor Content. You grant KasaFlow and its contracted service providers a worldwide, non-exclusive, limited licence to host, store, reproduce, transmit, format, display, and otherwise process Vendor Content only as reasonably necessary to provide, secure, support, and maintain the Services, comply with law, and act on your documented instructions.
You represent that you have all rights, notices, permissions, and lawful bases needed for KasaFlow to process Vendor Content as contemplated by these Terms. You are responsible for its legality, accuracy, quality, and backup. You must not submit content that infringes rights or violates law.
We may use aggregated or de-identified service information to measure performance, improve reliability, understand usage, and develop features, provided it does not reasonably identify you or a Customer. If you voluntarily provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without obligation or attribution.
14. KasaFlow intellectual property
KasaFlow and its licensors retain all rights in the Services, software, interfaces, designs, documentation, technology, trademarks, and other materials we provide, excluding Vendor Content. Except for the limited access right expressly granted in these Terms, no intellectual-property rights are transferred to you.
If you believe content in the Services infringes your rights, contact us with sufficient detail to identify the material, the rights claimed, your contact information, and the basis of your complaint.
15. Privacy, data protection, and confidentiality
Our Privacy Policy explains how KasaFlow handles personal data. For Customer Content processed on your instructions, you generally act as the data controller and KasaFlow acts as your service provider or data processor. You must comply with applicable data-protection law and ensure your instructions are lawful.
Each party must protect the other's non-public business, technical, security, and commercial information using reasonable care and use it only to perform or receive the Services. This obligation does not cover information that is public without breach, independently developed, lawfully known without restriction, or lawfully received from another source. A party may disclose confidential information where legally required after giving notice where permitted.
We use reasonable administrative, technical, and organizational safeguards, but no service is completely secure. You remain responsible for appropriate access controls, devices, connectivity, staff practices, and copies of business-critical information.
16. Suspension and restriction
We may restrict or suspend access where reasonably necessary to address a security threat, suspected fraud, unlawful activity, non-payment, material breach, risk to Customers or third parties, excessive operational harm, or a requirement imposed by law or a Third-Party Service. Where practicable, we will provide notice and an opportunity to remedy the issue, but we may act immediately when delay could increase harm or legal exposure.
We may remove or restrict specific content or functionality instead of suspending the entire account where that reasonably addresses the risk. Suspension does not remove payment obligations accrued before suspension.
17. Termination and its effects
You may terminate this agreement by cancelling paid services, disconnecting integrations, and closing your account through available controls or support. We may terminate for a material breach that is not cured within a reasonable period after notice, or immediately where the breach cannot reasonably be cured, involves serious abuse or illegality, or creates material security or third-party risk.
When this agreement ends, your right to use the Services ends and you must stop accessing them. Subject to applicable law and technical capability, you should export information you need before closure. We may delete, anonymize, or retain information in accordance with our Privacy Policy, vendor instructions, legitimate security needs, dispute requirements, and legal retention duties.
Provisions that by their nature should continue after termination remain effective, including payment obligations, intellectual-property protections, confidentiality, disclaimers, liability limitations, indemnity, dispute terms, and general provisions.
18. Availability, support, and changes
We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Maintenance, security events, internet or telecommunications failures, force-majeure events, and Third-Party Services may affect availability. Unless a separate written service-level agreement applies, availability targets are goals rather than guarantees.
We may improve, update, replace, or discontinue features to address security, law, provider changes, technical requirements, or product development. We will provide reasonable notice of a material reduction to a paid core feature when practicable. Support is provided through the channels and service levels available for your plan.
19. Disclaimers
To the maximum extent permitted by law, the Services, integrations, and AI Output are provided “as is” and “as available.” KasaFlow disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant any particular sales result, Customer response, revenue, message delivery, platform approval, or compatibility with a Third-Party Service.
You are responsible for deciding whether the Services meet your legal, operational, and security requirements. Nothing in these Terms excludes an express commitment in a separate written agreement or a warranty that applicable law does not permit us to exclude.
20. Limitation of liability
To the maximum extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity, or data, even if advised that such loss was possible.
To the maximum extent permitted by law, KasaFlow's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the fees you paid to KasaFlow for the affected Services during the twelve months immediately before the event giving rise to the claim. If you used only a free trial, KasaFlow's aggregate liability will not exceed the amount you paid for the affected Services.
These exclusions and limits do not apply to fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, infringement or misappropriation of the other party's intellectual-property rights, breach of confidentiality, your payment obligations, indemnity obligations, or any liability that cannot lawfully be excluded or limited.
21. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless KasaFlow and its personnel from third-party claims, losses, damages, penalties, and reasonable legal costs arising from your products or services; Vendor Content; Customer communications or transactions; your or an Authorized User's breach of these Terms, law, or third-party policy; or an allegation that Vendor Content infringes or violates another person's rights.
We will give you prompt notice of a covered claim and reasonable cooperation at your expense. You may control the defence and settlement, but you may not admit fault for KasaFlow, impose an obligation on KasaFlow, or settle a claim affecting KasaFlow's rights without our prior written consent, not to be unreasonably withheld.
22. Governing law and disputes
These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law rules. Before filing a claim, each party will make a reasonable good-faith effort for at least 30 days to resolve the dispute through written notice and direct discussion, unless urgent injunctive relief is reasonably necessary.
If the dispute is not resolved, it may be brought before a court of competent jurisdiction in Ghana. Nothing in this section prevents either party from seeking urgent protective relief or using a small-claims or similar procedure where legally available. Mandatory consumer rights and jurisdiction rules that cannot be waived remain unaffected.
23. Changes to these Terms
We may update these Terms to reflect changes in the Services, providers, pricing structures, security requirements, or law. The revised Terms will be posted with an updated effective date. For a material change, we will provide additional notice through the Services, email, or another reasonable channel before it takes effect where practicable or required by law.
Your continued use after revised Terms take effect constitutes acceptance. If you do not agree, you must stop using the Services and cancel your subscription before the effective date. Changes do not retroactively alter a dispute that arose before the revised Terms took effect.
24. General provisions
Notices. We may send notices to the email address associated with your account, through the Services, or by posting where appropriate. Legal notices to KasaFlow must be sent to support@kasaflow.com and clearly identified as a legal notice.
Assignment. You may not assign or transfer this agreement without our prior written consent. We may assign it in connection with a merger, reorganization, financing, acquisition, sale of assets, or transfer of the Services, provided the assignee assumes our obligations.
Force majeure. Neither party is responsible for delay or failure caused by events beyond its reasonable control, including natural disaster, epidemic, civil disturbance, labour disruption, power or internet failure, government action, cyberattack, or failure of a critical Third-Party Service, except that this does not excuse amounts already due.
Relationship. The parties are independent contractors. These Terms do not create a partnership, employment, fiduciary, franchise, or agency relationship, and no Customer or other third party is a beneficiary of these Terms.
Entire agreement and order of priority. These Terms and incorporated documents are the entire agreement about the Services and replace prior discussions or understandings on that subject. A separately signed agreement controls over these Terms to the extent of a direct conflict.
Severability, waiver, and interpretation. If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. Section headings are for convenience, “including” means “including without limitation,” and electronic records and acceptance may be used to form and evidence this agreement as permitted by law.
25. Contact
Questions, billing concerns, legal notices, or reports of misuse may be sent to support@kasaflow.com. Include the relevant business or workspace name and enough information for us to investigate, but never send passwords, verification codes, payment PINs, or other secrets.